Privacy policy

The person responsible for data processing is:
Denise Gebauer
Brüsseler Str. 22
13353 Berlin

kontakt@travelld.de

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. processing of personal data

We process personal data from you within the framework of the Website as follows (for further data processing within the framework of the Website, please refer to the following paragraphs of this Privacy Policy):

Log files when visiting the website

When using our website, our hosting provider logs so-called "log file" data each time the server is accessed, such as the name of the website accessed, the page previously visited ("referrer" URL), product and version information of the browser and operating system used, requesting provider, date and time of access, search engines used, country of access, amount of data transferred, names of downloaded files and IP address.

The legal basis for the processing is Article 6 (1) f) DSGVO. Our legitimate interest in storing the log file data is to ensure system security, including the detection of misuse. The IP addresses are deleted after a maximum of 7 days, unless they are needed longer due to a security-related incident, e.g. for clarification or evidence purposes.

Contact requests

In the case of contact inquiries, we process your personal data such as name, address, e-mail address, telephone number or similar, which we need to respond to your inquiry.

The legal basis for the processing of your personal data in the context of contact requests is Art. 6 para. 1 b) of the General Data Protection Regulation.

In the context of contact inquiries, we store your personal data for as long as it is necessary to process your inquiry, plus a reasonable retention period for queries.

The provision of this personal data is not required by law or contract or necessary for the conclusion of a contract. However, if you do not provide us with this data, we will not be able to respond to your contact request or - in the case of restricted contact details - not be able to respond to all requested communication channels.

Registration/ Orders:

When you register or place orders, we process your personal data such as name, address, e-mail address, telephone number, date of birth, user name you have chosen yourself, payment data or similar, which we require for the fulfillment of the contractual relationship with you or for the implementation of pre-contractual measures that are carried out at your request.

We store your personal data collected in the course of registration or orders for as long as necessary for the fulfillment of the contractual relationship (including the provision of the customer account, if applicable) and/or for the implementation of pre-contractual measures in response to your request and/or with regard to warranty, guarantee or comparable obligations and/or with regard to statutory retention periods.

The legal basis for the processing of your personal data collected in the context of registration or orders are Art. 6 para. 1 b) and Art. 6 para. 1 c) Data Protection Regulation.

The provision of this personal data is not required by law or contract. However, it is required for the conclusion of the contract, i.e. the execution of the registration or order, insofar as the relevant information in our registration/order process is mandatory (instead of only voluntary).

Newsletter

If you register for our newsletter, we process the data collected in the process, such as your e-mail address, salutation, etc., for the purposes of sending the newsletter.

Insofar as data processing for the purposes described above is carried out with your consent, the legal basis is Article 6 (1) a) DSGVO (consent). Otherwise, the data processing is based on Article 6(1) f) DSGVO ("legitimate interests"), whereby the legitimate interests lie in the above-mentioned purposes.

We store the personal data that we need for sending the newsletter for as long as we need it for this purpose or until you revoke your consent to receive the newsletter. Any legitimate continued storage for other purposes (e.g. customer communication) remains unaffected.

2. Useof Cookies

In this section we inform you about the use of cookies on our website.

1. Description and operation

Cookies are small text files that are stored on the user's computer and enable an analysis of the user's use of the website.

2. Own Cookies

We use cookies to make the use of the website easier and more convenient for the visitor or to enable certain functions in the first place.

The legal basis for the processing of your personal data by us in connection with the use of cookies is Art. 6 (1) f) of the GDPR ("legitimate interest"). The legitimate interest results from the purposes mentioned above.

In the context of the use of cookies, we store your personal data for as long as is necessary to make the use of our website easier and more convenient.

3. Third party cookies

The Site may also use third party cookies to collect or receive information from our Site and other places on the Internet and then use that information to provide, for example, web tracking services, rating services, or targeted advertisements.

In the context of the use of cookies, your personal data will be stored for as long as necessary to achieve the purposes described above.

Insofar as data processing for the purposes described above is carried out with your consent, the legal basis is Article 6 (1) a) DSGVO (consent). Otherwise, the data processing is based on Article 6(1) f) DSGVO ("legitimate interests"), whereby the legitimate interests lie in the above-mentioned purposes.

d) Revocation/ objection/ settings

You have the possibility at any time to revoke a given consent to the setting of cookies or to object to the data processing by cookies by deleting the cookies in the settings of your browser.

You can also set your browser to accept the storage of cookies only if you agree to this.

As for ad cookies, you can block and/or manage many of them via the following services:

www.aboutads.info/choices/

www.youronlinechoices.com/uk/your-ad-choices/

www.networkadvertising.org/managing/opt_out.asp

However, if you refuse cookies, you may not be able to use certain website features, services, applications or tools.

Use of Borlabs to manage consent

On our website, we use the Borlabs Cookie Plugin ("Borlabs") to inform you about the cookies and the other technologies we use on our website, as well as to obtain, manage and document your consent, if required, to the processing of your personal data by these technologies. This is necessary pursuant to Art. 6 (1) p. 1 lit. c DSGVO to comply with our legal obligation under Art. 7 (1) DSGVO to be able to prove your consent to the processing of your personal data, to which we are subject. Borlabs is an offer of Borlabs - Benjamin A. Bornschein Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany. When you visit our website, Borlabs' web server stores a so-called Borlabs cookie, which contains information about cookie runtime and version, device and browser information, and information about your consent behavior. A transmission of personal data to Borlabs does not take place. Your data will be deleted after one year, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

Use of cookies and other technologies for web analysis and advertising purposes

This website uses the Koko Analytics analysis tool to statistically evaluate visitor traffic. Provider is ibericode BV, Oosthavendijk 9, 4475AA Wilhelminadorp, The Netherlands (https://ibericode.com/).

Koko Analytics is a privacy-friendly (DSGVO compliant) open-source (GPLv3) analytics plugin for WordPress, which does not collect any personal data and does not transfer it to third-party servers. We have disabled cookies that Koko Analytics uses to better recognize returning visitors. Koko Analytics determines the number of visitors and page views, displays a top list of the most visited posts, and records which referring websites visitors came from. The tool helps make this website more user-friendly without tracking personal data.

3. Presence on Facebook

We operate a presence on the social network Facebook.

Your personal data is processed by us and, above all, by Facebook. In the following, we describe which of your data we process on our Facebook page and our relationship with Facebook.

a) Welche personenbezogenen Daten verarbeiten wir bei Nutzung unserer Facebook-Seite?

When you use our Facebook page, we process the following personal data:

a. Kommunikation

We operate our presence on Facebook to present our goods and/or services and to communicate with customers and prospects.

The legal basis for our processing of the relevant communication content with you is Article 6 (1) sentence 1 lit. f) DSGVO ("legitimate interests"), whereby our legitimate interests lie in the above-mentioned purposes. In the case of orders placed via our presences on social networks, the legal basis is also Article 6(1)(b) DSGVO ("performance of contract").

b. Technische Nutzungsdaten

When you use our Facebook page, we process technical information about your visit to our Facebook page, such as the IP address of your device, time of your visit and the website from which you visit us. We process this data for technical administration and to provide the Facebook page and, as the operator of the Facebook page, to obtain statistical information about the use of our Facebook page.

The legal basis for the processing of your data is Art. 6 para. 1 lit. f DSGVO. Our interest is to constantly improve our Facebook page and to provide you with information that is interesting and relevant for you.

c. Statistische Nutzungsdaten

Furthermore, we collect statistical usage data. This includes, for example, information about views of pages, posts or videos, subscriptions, likes of posts, recommendations of posts or comments, sharing of content, reactions or comments of posts, notifications of posts, clicks on links on other pages that leads to the fan page, mouse movements over names or profile pictures to preview content, clicks on buttons on a fan page and to the device (computer or mobile device) with which you are logged in. We only receive such ("usage data") in aggregated, i.e. summarized, form via the Facebook "Page Insights" toolhttps://www.facebook.com/business/a/page/page-insights and https://de-de.facebook.com/legal/terms/information_about_page_insights_data) („Insights-Daten“). Insights-Daten können wir Ihrer Person nicht zuordnen.

We process this data for technical administration and to provide our Facebook page and, as the operator of the Facebook page, to obtain statistical information about the use of our fan page. The legal basis for the processing of this data is Art. 6 para. 1 lit. f DSGVO. Our interest here is the administration and improvement of the Facebook page.

For the processing of Insights data, we and Facebook are so-called "joint controllers". This means that Facebook and we process this data with the joint purpose of learning about the usage behavior of visitors to our fan page. Facebook, as the operator of the platform, collects the detailed usage data from you; we only receive the summarized Insights data from Facebook. Therefore, only Facebook makes the decisions about the processing of usage data in connection with Page Insights. In the event of such joint responsibility, the EU General Data Protection Regulation requires that we enter into a contract with Facebook. You can access this contract here: https://www.facebook.com/legal/terms/page_controller_addendum. It provides further details and clarification on joint accountability with Facebook under Insights.

d. Likes, Posts und Messages

If you use our Facebook page, we process

• Ihren Facebook-Usernamen und Ihr Profilbild,

• Ihre Klick-Interaktionen mit unseren Beiträgen („likes“, „shares“, etc.) und

• Ihre Kommentare, Posts, Nachrichten und andere Inhalte, die Sie uns auf unserer Facebook-Seite zur Verfügung stellen.

The legal basis for the processing is Art. 6 (1) lit. f DSGVO (balancing of interests). We process your data in order to provide you and the other users of our Facebook page with interesting information and to inform you regularly about our offer.

b) Datenverarbeitung durch Facebook

We do not have access to other personal data that is processed when you use Facebook. The processing of your personal data by Facebook is governed by Facebook's privacy policy (https://de-de.facebook.com/policy.php).

Please note the following in particular:

a. Datenübermittlung in die USA und andere Drittländer

Meta kann Ihre Daten an Server weltweit übermitteln. Datenübermittlungen in die USA und an andere Drittländer stützt Meta ggf. auf Angemessenheitsbeschlüsse und im Übrigen auf die EU-Standardvertragsklauseln. Einzelheiten dazu finden Sie in folgendem Abschnitt der Datenschutzerklärung von Facebook: https://de-de.facebook.com/privacy/policy?annotations[0]=9.ex.2-MechanismsWeUseFor&subpage=9.subpage.3-HowDoWeSafeguard;

die Datenschutzerklärung von Facebook finden Sie unter: https://de-de.facebook.com/privacy/policy Die Datenschutzerklärung vonFacebook finden Sie unter: https://de-de.facebook.com/privacy/policy

b. Einsatz von Cookies durch Facebook

When you visit Facebook - independently of our Facebook page - Facebook places cookies and similar trackers on your device. If you are also logged into Facebook as a user, Facebook is able to track that you have visited our Facebook page and how you have used it. This also applies to all other Facebook fan pages.

Which cookies Facebook uses and which information Facebook receives via the cookie, how they are used, how long they are stored by Facebook and with which third-party partners they are shared, is described by Facebook in general form in its data policy. There you will also find information on how to contact Facebook and on the settings options for advertisements. The data policies are available at the following link: https://de-de.facebook.com/policy.php.

You can delete Facebook cookies here, for example: http://www.youronlinechoices.com/de/praferenzmanagement/.

4. presence on Instagram

We operate a presence on Instagram.

Der Instagram-Dienst wird von Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland(nachstehend „Facebook“) betrieben.

Responsible

We are the responsible party within the meaning of Art. 4 (7) of the General Data Protection Regulation (GDPR), provided that we exclusively process the personal data you provide to us via Instagram ourselves.

Soweit die uns von Ihnen über Instagram übermittelten personenbezogenen Daten auch oder ausschließlich von Instagram verarbeitet werden, ist neben uns auch die Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin Ireland, Verantwortlicher für die Datenverarbeitung im Sinne der DSGVO.

You can contact the data protection officer of Instagram or Facebook via the Facebook website. Contact form contact

As the responsible party for the Instagram page, we have entered into agreements with Facebook that regulate, among other things, the conditions for use of the Instagram page. The following are authoritative Terms of use of Instagramas well as the other conditions and guidelines listed there at the end.

Use of cookies by Facebook

When visiting our Instagram page, Facebook as the responsible party collects personal data of the respective users, among other things, through the use of cookies.

Which cookies Facebook uses and what information Facebook receives via the cookie, how they are used, how long they are stored by Facebook and with which third party partners they are shared, you can read the Instagram privacy policy take out.

There you will also find information on how to contact Facebook and on the settings options for advertisements. You can also configure your browser settings according to your preferences and, for example, refuse to accept cookies. However, we would like to point out that in this case not all functions of Instagram will be available to you.

You can delete Facebook cookies here, among other places: http://www.youronlinechoices.com/de/praferenzmanagement/.

Likes, Posts and Messages

Insofar as you visit our Instagram page as a registered Instagram user, we process the following data:

• Ihren Instagram-Usernamen und Ihr Profilbild,

• Ihre Klick-Interaktion mit unseren Beiträgen („likes“, „shares“, etc.) und

• Ihre Kommentare, Posts, Nachrichten und andere Inhalte, die Sie auf unserer Seite zur Verfügung stellen.

If you contact us via our Instagram page or by mail, the data you may have provided in your message (e-mail address, name) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary.

The legal basis of the processing is the Art. 6 para. 1 lit. b), f) DSGVO (balancing of interests, at the request of the data subject). We process your data in order to provide you and the other users of our site with interesting information and to inform you regularly about our offer.

Wir haben hingegen keinen vollumfänglichen Zugriff auf die von Facebook erfassten Daten oder Ihre Profildaten und können nur die öffentlichen Informationen Ihres Profils einsehen. Welche dies konkret sind, entscheiden Sie in Ihren Instagram Einstellungen. So haben Sie u. a. die Möglichkeit, in Ihrem Profil „likes“ aktiv zu verbergen oder unserer Instagram-Seite nicht mehr zu folgen. Dann erscheint Ihr Profil auch nicht mehr in der Liste der Fans unserer Instagram-Seite.

However, we have no influence on the collection of your data and the further processing by Instagram. Likewise, it is not apparent to us where, for how long and to what extent the respective data is stored by Facebook. This also applies to existing deletion obligations of Facebook, which evaluations and connections or links Facebook makes with the data and to whom the data is passed on. Which additional personal data Facebook processes when you use our Instagram page can be found in the Instagram privacy policy take out.

Statistical usage data

In order to better achieve the goals intended by our Instagram page, demographic and geographic analyses are also created based on the information collected by Facebook and made available to us by Facebook. We can use this information to target interest-based advertisements without gaining direct knowledge of the visitor's identity. If visitors use Instagram on multiple devices, the collection and analysis can also take place across devices if they are registered visitors who are logged into their own profiles. The following information is provided to us by Facebook about the use of our Instagram page:

• Follower: Anzahl an Personen, die unserer Instagram-Seite folgen – inklusive Zuwächse und Entwicklung über einen definierten Zeitrahmen.

• Reichweite: Anzahl an Personen, die einen spezifischen Beitrag sehen. Anzahl der Interaktionen auf einen Beitrag. Daraus lässt sich zum Beispiel ableiten, welcher Inhalt in der Community besser ankommt als andere.

• Anzeigenperformance: Wie viele Personen wurden mit einem Beitrag bzw. einer bezahlten Anzeige erreicht und haben hiermit interagiert?

• Demographie: Durchschnittliches Alter der Besucher, Geschlecht, Wohnort, Sprache.

• Aktivitäten: Uhrzeiten, an denen die meisten User aus der Community online sind.

• Handlungen auf der Seite: Klicks auf Route, E-Mails, Webseite und Profilbesuche.

• Seitenaufrufe: Anzahl, wie oft die Seite aufgerufen wurde und auf welchem Gerät.

Diese erstellten Besucherstatistiken werden uns von Facebook über das Instagram Tool („Insights“) ausschließlich in anonymisierter Form übermittelt. Insights-Daten können wir Ihrer Person hingegen nicht zuordnen. Wir haben auch keinen Zugang zu den jeweils zugrundliegenden Daten.

We process this data exclusively for the technical administration and provision of our Instagram page and to obtain statistical information about its use as the operator of the page. The legal basis for the processing of this data is Art. 6 para. 1 lit. f DSGVO. Our interest here is the administration and improvement of the site.

Für die Verarbeitung der Insights-Daten sind wir und Facebook sogenannte „Gemeinsame Verantwortliche“. Das bedeutet, dass Facebook und wir diese Daten mit dem gemeinsamen Zweck verarbeiten, das Nutzungsverhalten der Besucher unserer Instagram-Seiten kennenzulernen. Facebook als Betreiberin der Plattform erhebt hierbei von Ihnen die detaillierten Nutzungsdaten; wir erhalten von Facebook nur die zusammengefassten Insights-Daten. Daher trifft auch nur Facebook die Entscheidungen über die Verarbeitung der Nutzungsdaten in Zusammenhang mit Seiten-Insights. Für den Fall einer derartigen gemeinsamen Verantwortlichkeit verlangt die EU-Datenschutzgrundverordnung, dass wir einen Vertrag mit Facebook abschließen. Diesen Vertrag können Sie hier abrufen: https://www.facebook.com/legal/terms/page_controller_addendum. It provides further details and clarification on joint accountability with Facebook under Insights.

The contract essentially states that requests for information and the assertion of data subject rights with regard to the Insights data must be asserted directly against Facebook as the responsible party.

Instagram users can also choose from the Settings for advertising preferences influence the extent to which their user behavior may be recorded when visiting our Instagram page. Further options are offered by the settings at Instagram or this Right of objection form.

Data transfer to the USA and other third countries

Meta kann Ihre Daten an Server weltweit übermitteln. Datenübermittlungen in die USA und an andere Drittländer stützt Meta ggf. auf Angemessenheitsbeschlüsse und im Übrigen auf die EU-Standardvertragsklauseln. Einzelheiten dazu finden Sie in folgendem Abschnitt der Datenschutzerklärung von Facebook: https://de-de.facebook.com/privacy/policy?annotations[0]=9.ex.2-MechanismsWeUseFor&subpage=9.subpage.3-HowDoWeSafeguard;

die Datenschutzerklärung von Facebook finden Sie unter: https://de-de.facebook.com/privacy/policy

5. presence on other social networks

We operate presences on other social networks to present our goods and/or services and to communicate with customers and interested parties.

Your personal data may be transferred to third countries, in particular to the USA. The social networks we use base this data transfer on the EU standard contractual clauses, among other things. 

The legal basis for our processing of personal data on social networks is Article 6 (1) sentence 1 lit. f) DSGVO ("legitimate interests"), whereby our legitimate interests lie in the above-mentioned purposes. In the case of orders placed via our presences on social networks, the legal basis is also Article 6(1)(b) DSGVO ("performance of contract").

Further information, including on the processing of personal data by the operators of the social networks or your objection options, can be found in the privacy statements of the relevant social networks linked below.

Our presences on social networks:

• Pinterest; operator is Pinterest Europe Ltd, Palmerston House, 2nd Floor Fenian Street, Dublin 2, Ireland; privacy policy: https://policy.pinterest.com/de/privacy-policy 

• TikTok; the responsible parties are TikTok Technology Limited, an Irish company, and TikTok Information Technologies UK Limited, a British company; Tiktok transfers data to the USA and Singapore, among other countries; Tiktok bases this data transfer on the EU standard contractual clauses; for more information on this and on other data processing by Tiktok, see their privacy policy: https://www.tiktok.com/legal/new-privacy-policy?lang=de

6. data subject rights

Pursuant to Art. 15 of the General Data Protection Regulation, you have the right to request information about the processing of your personal data ("data subject's right to information").

Pursuant to Art. 16 of the General Data Protection Regulation, you have the right to request the correction and deletion of inaccurate personal data concerning you ("right to rectification").

Pursuant to Art. 17 of the General Data Protection Regulation, you may request the deletion of personal data concerning you if one of the reasons listed therein applies ("right to be forgotten").

Likewise, pursuant to Article 18 of the General Data Protection Regulation, you have the right to request the restriction of the processing of personal data concerning you if one of the conditions listed therein applies ("right to restriction of processing").

Pursuant to Art. 20 of the General Data Protection Regulation, you have the right to have personal data relating to you made available and to have this data transferred to another controller ("right to data portability").

Revocation of consent: S. section "Right of withdrawal" in this privacy policy.

Right of objection: See section "Right of objection" in this privacy policy.

You have the right to complain to the competent supervisory authority. The competent supervisory authority is:

Berlin Commissioner for Data Protection and Freedom of Information

Friedrichstraße 219

10969 Berlin

Phone: (+49) 13889-0

Fax: (+49) 2155050

mailbox@datenschutz-berlin.de

7. right of withdrawal

You may revoke your consent to the processing of your personal data at any time, e.g. by sending an e-mail to the e-mail address given at the beginning of this document. The lawfulness of the processing carried out on the basis of the consent until the revocation is not affected by this.

8. right of objection

Insofar as our data processing is based on Article 6(1)(f) DSGVO ("legitimate interests"), you have the right to object to the processing of your personal data in accordance with Article 21 DSGVO.

9. disclosure of your data

If not already listed elsewhere in this privacy policy, we share your personal data with the following additional recipients or categories of recipients. For the processing of payments in our online store, we work together with this partner: 

PayPal (Europe) S.à.r.l. et Cie, S.C.A.

22-24 Boulevard Royal

L-2449 Luxembourg